Stay Up To Date With Accurate Service Alerts
Due to a work-to-rule action by offices of the Canada Border Services Agency, there are currently COVID-19 – A suspension of all guarantee service failure reimbursements has been issued effective 3/25/2020
Service Failure Reimbursement Policy: Due to the unprecedented national COVID-19 impacts, and based on the unpredictable local and national climate with respect to rest in place orders and business closures, we regret to inform our customers that Yellow companies cannot offer reimbursement for service failures on shipments picked up on or after Wednesday, March 25, 2020 until a yet to be determined future date. Our Tariff 100 rules will be updated as well to reflect this change. We will continue to offer these services throughout the time period and will monitor for reinstatement at a prudent time. The majority of Guaranteed shipments will not experience a service failure and will not be affected by this change. These shipments will continue to receive additional monitoring and operational priority.
Weather-related Terminal Closures
If you would like to receive weather-related email updates click here.
Members of the New Penn team do everything we can to ensure that your shipment arrives on time. Unfortunately, things like extreme weather and natural disasters sometimes make it difficult to meet our expected pickup and delivery times. When that happens, New Penn keeps you informed of any service delays with accurate, up-to-the-minute service alerts. Sign up for Service Alerts from New Penn so you’ll always know the status of your shipment.
Extreme Weather Planning Information
Since weather patterns and disasters are unpredictable, one of your best sources of information is your local authorities and emergency personnel. They will have the most up-to-date information and access to available resources. However, the following links can serve as a useful guide during an emergency situation.
Extreme Weather Information
Winter weather https://www.ready.gov/winter-weather
Current Weather Information
National Weather Service
NOAA Weather Radio All Hazards
For more information on emergency preparation and safety, please consult the National Safety Council, and the American Red Cross for useful advice and updates.
National safety council: https://www.nsc.org/home
Red cross: https://www.redcross.org